Step 1: Contact Our Office
Reach out by phone or complete our online appointment request form. Our team will answer your questions, gather some basic information, and help determine which services best fit your needs.
Getting Started
Welcome to Healed Phoenix Behavioral Health
Taking the first step toward seeking support can feel overwhelming, but you don't have to navigate it alone.
New Patient Information
We're here to guide you through each step.
Our team is committed to making the process as simple and welcoming as possible.
Whether you're interested in therapy, psychiatric medication management, our Intensive Outpatient Program (IOP), or Skills Training services, we're here to guide you through each step of becoming a new patient.
What to Expect
Step 2: Insurance Verification
If you plan to use insurance, we'll verify your behavioral health benefits before your first appointment and discuss any information we receive regarding your coverage and potential out-of-pocket costs. If you're paying privately, we'll discuss available payment options with you before services begin.
Step 3: Complete Your Paperwork
Prior to your first appointment, you'll receive secure electronic intake forms to complete at your convenience. These forms help your provider better understand your history, concerns, and treatment goals before your first visit.
Step 4: Your First Appointment
Your initial appointment is an opportunity for us to get to know you. Together, we'll discuss your concerns, answer your questions, review your history, and begin developing a personalized treatment plan that reflects your goals and individual needs. Our goal is to create a comfortable, supportive environment where you feel heard, respected, and empowered from day one.
What to Bring
To help us prepare for your appointment, please have:
- A valid photo ID
- Your insurance card (if applicable)
- A list of current medications
- Any relevant medical or behavioral health records (if available)
- Completed intake paperwork (if not submitted electronically)
Insurance
Coverage questions are welcome.
We accept Oregon Health Plan (OHP) and many major commercial insurance plans. If you have questions about your insurance benefits or whether we're in-network with your plan, our team is happy to assist you.
Fees & InsuranceFrequently Asked Questions
Helpful answers before you begin.
Do you offer telehealth?
Yes. Many of our services are available through our secure, HIPAA-compliant telehealth platform for individuals located in Oregon.
How long is the first appointment?
Appointment length varies depending on the service you're receiving. Our team will let you know what to expect when scheduling your visit.
What if I'm not sure which service I need?
That's okay! Our team will help determine the most appropriate level of care based on your concerns and treatment goals.
Do you prescribe medication?
Yes. Our psychiatric provider offers psychiatric evaluations and ongoing medication management when clinically appropriate.
What if I need to cancel my appointment?
If you need to cancel or reschedule, please contact our office as soon as possible so we can assist you. Please note that missed appointments or late cancellations may be subject to our cancellation policy.
Crisis Resources
Healed Phoenix Behavioral Health is an outpatient behavioral health clinic and is not a crisis or emergency service.
If you are experiencing a mental health emergency or are concerned about your immediate safety or the safety of someone else, please call 911, go to your nearest emergency department, call or text 988, or contact your local crisis response services immediately.
We're Honored to Be Part of Your Journey
Seeking support is a sign of strength, not weakness.
Whether this is your first experience with behavioral health services or you're returning to care after some time away, we're honored to be part of your journey. Our team looks forward to meeting you and supporting you every step of the way.
Ready to get started? Request an Appointment
Request an Appointment